INNOVATIONS in pharmacy

Exploring accessibility of community pharmacy services: A 10-year narrative update

Lisa Pierce

University of Michigan College of Pharmacy

https://orcid.org/0009-0000-8978-7409

Aiyat Ali

University of Michigan College of Pharmacy

https://orcid.org/0009-0005-5852-6878

Sarah E. Vordenberg

University of Michigan College of Pharmacy

https://orcid.org/0000-0002-9828-9759

DOI: https://doi.org/10.24926/iip.v17i1.6977

Keywords: health services accessibility, community pharmacy services, pharmacist, public health, needs assessment, social determinants of health

---

Abstract

Over the past decade, community pharmacists have remained among the most accessible healthcare professionals in the U.S. Their role has expanded significantly through regulatory changes and practice innovations, positioning them as trusted educators, public health providers, and essential access points for primary care services. Pharmacists now offer a broader range of patient care services—from test-to-treat programs to contraceptive prescribing—and are helping patients navigate an increasingly complex healthcare system through culturally responsive, patient-centered communication. However, critical challenges remain. Pharmacy closures continue to deepen health disparities in underserved communities, medication affordability remains a barrier, and growing stress and burnout among pharmacy staff threaten the sustainability of the workforce. To realize the full potential of community pharmacy, targeted efforts are needed to strengthen infrastructure, support staff wellbeing, and ensure equitable access to safe, affordable, and high-quality care for all.