Journal of College Orientation, Transition, and Retention

Realizing the Full Potential of Orientation as a Process

Practitioner Perspectives on One University’s Pandemic Response for Orientation Efforts

Vincent Prior

Ohio University

Drake Hankins

Ohio University

Miranda Gillilan

DOI: https://doi.org/10.24926/jcotr.v28i2.3766

Keywords: virtual orientation format, online modules, individualized program, student leaders, families and guests, orientation process, COVID-19 pandemic

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Abstract

The COVID-19 pandemic forced our institution to question how we deliver information to new students.  Prior to the pandemic, our students attended an in-person, day-and-a-half orientation program in the summer before their first semester. With the transition to a virtual program format, our institution identified the most critical information delivered in our single-event model and converted that one event to a more purposeful process, complete with pre-orientation modules, a live virtual event, and post-orientation modules. This article shares specific details about the steps taken in the transition to a three-phased orientation experience, outlines the final product of each phase, and discusses future implications for our practice. Specific emphasis is placed on individualized program elements for students, new family and guest programming, and the work of student leaders in a virtual format. Finally, we share advice for professionals and lessons learned that will impact how we approach orientation in the future as we establish a philosophy of orientation as a process, not a program.