A Guided Orientation Process for Online Adult Learners

Shana L. Palla, EdD

University of Kansas Medical Center

https://orcid.org/0000-0001-8434-6209

Holly A. Foster, PhD

The University of Southern Mississippi

https://orcid.org/0000-0002-3849-5833

Keywords: Non-traditional Students, Working Professionals, Graduate School


Abstract

Between Spring and Fall 2020, we assessed the effectiveness of a new onboarding process at decreasing student frustration, improving student experiences, decreasing needed assistance, and improving first impressions of the institution, department, and program. Surveys were administered to 66 new students, and old process survey results were compared to the new process surveys to assess the change in students' opinions, experiences, resource usages, and first impressions. Analyses showed no improvements in student opinions or experiences. However, there was a significant improvement in students first impressions of the institution, and increased independence establishing email and connecting to the department LinkedIn page.

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Author Biographies

Shana L. Palla, EdD, University of Kansas Medical Center

Assistant Director of Graduate Education

Assistant Professor

Department of Biostatistics & Data Science

Holly A. Foster, PhD, The University of Southern Mississippi

Assistant Professor and Program Coordinator

Higher Education/Student Affairs