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Published
1997-12-01
Issue
Section
Feature Articles
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Copyright of all articles published in JCOTR belong to the author(s) and are published under a CC BY-NC license.
How to Cite
Ardaiolo, F. P. (1997). Benchmarking Your Orientation Program. Journal of College Orientation, Transition, and Retention, 5(1). https://doi.org/10.24926/jcotr.v5i1.2467
Benchmarking Your Orientation Program
Frank P. Ardaiolo
DOI: https://doi.org/10.24926/jcotr.v5i1.2467
Keywords: Benchmarking, higher education, purpose, organizational improvement, Total Quality Management (TQM), Quality Improvement Processes (QIP), Business Process Redesign (BPR)
Abstract
Benchmarking is an ongoing means for systematically measuring and comparing the work processes of one institution to another by bringing an external focus on internal activities, functions, or operations. Its purpose is to give managers an external standard for evaluating the quality and cost of their institution's internal activities and processes. The author presents a description and example of Performance Indicator Process Benchmarking to orientation programs.Metrics
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