Tech Support for Faculty

Improving Outcomes and Reducing Failure to Act


  • Kalli Binkowski
  • Glori Hinck


faculty development, technology, SAMR


When it comes to faculty using new technology or old technology in new ways, what are the best ways? Do you teach them to fish or give them fish? Do you push best practices and pedagogy all the time? Do you discourage any uses that are less effective for student learning? Do you meet them where they are?Do you encourage trying out emerging technologies? Let's explore our beliefs and practices around these questions. Our discussion will begin by sharing examples we have of when our technology support failed and why we think that happened. Then let's see if a new model might better explain these experiences. We will consider implications of the Competency/Creativity Development model, published by Eleanore Burns and discussed by M. Aaron Bond and Dale Pike at a recent Eli Encore event. Let's share our opinions, experiences, and use cases to challenge ourselves to be more thoughtful about the type of support we provide and when we provide it.

Author Biographies

Kalli Binkowski

Kalli is an Academic Technology Coordinator for the College of Biological Sciences at the University of Minnesota. She collaborates with faculty to integrate existing and emerging technologies into their teaching. Kalli was a teacher for 18 years and holds Masters degrees in Education and Plant Biology.


Glori Hinck

Glori is an instructional designer and research manager for the University of St. Thomas E-Learning and Research Center (STELAR). She recently earned an EdD in educational technology with a dissertation on the topic of quality assurance in online MBA programs.