CALLAHAN, K. The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It. Journal of College Orientation, Transition, and Retention, [S. l.], v. 19, n. 3, 2012. DOI: 10.24926/jcotr.v19i3.2813. Disponível em: https://pubs.lib.umn.edu/index.php/jcotr/article/view/2813. Acesso em: 3 jul. 2024.