ADAMS, T. Embrace the Oxymoron: Customer Service in Higher Education. Journal of College Orientation, Transition, and Retention, [S. l.], v. 10, n. 2, 2003. DOI: 10.24926/jcotr.v10i2.2576. Disponível em: https://pubs.lib.umn.edu/index.php/jcotr/article/view/2576. Acesso em: 22 nov. 2024.